Shep21's Blog….Leadership, marketing & customer service through the printed words of many

How are the emotional bank accounts at work? February 10, 2010

Filed under: Team Building,Uncategorized — shep21 @ 7:26 pm

You can keep your work relationships productive and your work fate positive by making routine deposits to your emotional bank accounts. For example:

· Praise superior work and show gratitude when someone does their job well

· Take a sincere interest in the other person and what’s meaningful to him

· Attend to the little things, such as returning a message or acknowledging his birthday

· Deliver on anything and everything you promise

· Remember the names and goings-on of the important people in his life

· Admit and remedy mistakes without placing blame

The full article can be found here


20 Tips for Leaders for Influencing Teams Positively January 5, 2010

Filed under: Team Building — shep21 @ 6:00 am

Thanks to The Ohio State University Leadership Center! 

From:  Howatt, W. A., (2008).  Leadership vs. management.  Kentville, Nova Scotia: Howatt HR Consulting Inc.

1. Develop your presentation and public speaking skills.
2. Become a collaborative-minded leader.
3. Develop a clear process for how agreements will be made, and be consistent.
4. Build relationships with your team.
5. Manage your own development and performance.
6. Breed self-leadership within your team.
7. Develop your emotional intelligence.
8. Trust your instincts.
9. Log what you agree to do.
10. Dress for success.
11. Be authentically interested in your team.
12. Be effective at customer service and sales.
13. Be a future thinker.
14. Become a networker.
15. Be open about succession planning.
16. Be a motivator.
17. Influence your leaders.
18. Develop your negotiating skills.
19. Deal with conflict fast.
20. Be clear of your purpose


I love Guerrilla Marketing! November 16, 2009

Filed under: Team Building — shep21 @ 8:33 am

Human Relations

Because you are specialists in human relations, I know you would be delighted by taking this course in human relations:

  • The six most important words in business: “I admit that I was wrong.”
  • The five most important words in business: “You did a great job.”
  • The four most important words in business: “What do you think?”
  • The three most important words in business: “Could you please…”
  • The two most important words in business: “Thank you.”
  • The one most important word in business: “We.”

-Jay Levinson and Amy Levinson